Aele.gr is an online store that trades in electrical appliances, professional and household items. It belongs to the company Vassilios Lagas with headquarters at 11 Mitropolitou Methodiou, Corfu.
The company reserves the right to freely choose the products it markets and to modify, renew and / or withdraw them at any time and without prior notice. The same goes for prices that are subject to change without notice.
The company reserves the right to unilaterally modify or renew these terms and conditions of transactions, which are made through its online store, according to its needs and trading habits.
Aele.gr undertakes the obligation to inform the users for any modifications as well as for any change, through the website of this online store.
2. Limitation of responsibilities
Aele.gr is not liable to customers / users for damages that may arise from the execution or not of their order (except in the cases of paragraph 8. “Returns of Products”). It is also reserved as to the time of delivery of the goods in cases of force majeure.
Aele.gr can provide no guarantee for the immediate availability of the products.
Aele.gr provides the content (eg information, descriptions, titles, names), products and services available through the website “exactly as they have from the manufacturers or suppliers”.
The photos of the products are indicative and do not necessarily show each variation (color, size, capacity, type, etc.), the final product (color, dimension, capacity, type, power, etc.) is always based on the customer’s choices that selects on the page of each product.
Products that are part of a tool (eg spare parts) or a series (binding or not) are shown as a series (ie together with the other items in the series available separately) for ease of choice and the price explicitly refers to the a specific unit of an item exactly as indicated on the product heading, which specifies the exact contents of each product, unless otherwise stated (eg set).
Our company is not responsible for any changes in products (mainly aesthetics) as long as the changes are aimed at the functionality of the item.
In no case are we liable for any claims of a legal or civil and / or criminal nature nor for any damage (positive, special or negative, which, indicatively and not restrictively, divisively and / or cumulatively, consists in loss of profits, data, lost profits, monetary satisfaction, etc.) by visitors of the website or third parties due to a reason related to the operation or not and / or the use of the website and / or inability to provide services and / or information available from it and / or any unauthorized interference by third parties with products and / or services and / or information available through it.
3. Intellectual property
The name, the distinctive title, the mark, the images, the graphics, the logos, the insignia, the texts and everything else contained in the website are protected intellectual property and industrial property in principle of the Company. Trademarks, names, or other copyrights and intellectual property rights of third parties, which are also displayed on the site are protected under applicable law. The User is prohibited from copying, reproducing, modifying, distributing, transmitting or using them in any way in whole or in part.
4. Personal data
Aele.gr safely keeps your personal data for as long as you are registered in the online store.
The personal data you declare to aele.gr is used exclusively by it, in order to execute your orders.
The data kept in the file may be disclosed to the competent judicial, police and other administrative authorities upon their legal request and in accordance with the applicable legal provisions.
The Customer has, within the framework of the legislation on telecommunications confidentiality, the rights of information and objection provided by articles 11 to 13 of Law 2472/1997.
Aele.gr does not distribute to any other organization or partner any information concerning its users and customers.
5. Transaction security
The company recognizes the importance of the issue of security of Personal Data, as well as electronic transactions and has taken all necessary measures, with the most modern and advanced methods, to ensure maximum security. All information related to users’ personal information is kept confidential.
Aele.gr (hereinafter “Site”) uses the TLS protocol, with 128-bit encryption, for secure online commercial transactions. This encrypts all of the User’s personal information, including the User’s credit card number, name and address, so that it cannot be decrypted or changed while on the Internet.
SSL is today the global standard on the Internet for ensuring the correct encrypted communication between websites and web users, for the secure transfer of encrypted data between network users and web servers.
An encrypted TLS / SSL communication requires that all information sent between a User and a server be encrypted by the sending software and decrypted by the receiving software in conjunction with a globally recognized certificate authority, thus protecting the privacy of individuals. information during their transfer.
In addition, all information sent with the TLS / SSL protocols is protected by a mechanism that automatically detects whether the data has changed during the transfer.
For purchases with your credit card you will be automatically transferred to the secure environment of EVERY PAY, where you will enter your card details. Your credit card details do not reach aele.gr in any way and consequently no database of credit card details is kept at aele.gr.
All transactions you make through aele.gr are governed by International and European law, which regulates issues related to e-commerce as well as the Law on Consumer Protection (Law 2251/1994), which regulates issues related to distance sales.
6. Shipping methods & costs
Orders are delivered in the following ways:
Collection from the store of Metropolitan Methodius 11.
For the rest of Greece:
#Free shipping over the 50€ and flat cost 5 euro for smaller orders.
For small items with ELTA DOOR DOOR courier
For heavy items with a transport company. For inaccessible areas there will be consultation.
Cash on delivery: The cost of cash on delivery is 3 euros.
Shipments, from the warehouse to the final destination, travel at the expense and responsibility of the recipient.
Products are shipped at no extra shipping charge.
The company is responsible for the valid delivery of the parcel to the means of transport of the customer’s choice and is not responsible for any delays arising from the respective transport company.
To resolve any difference in delivery time between the customer and a transport company, the customer addresses the transport company directly.
Our company is obliged to provide the shipping details (shipping number / consignment note) when sending the product, by email.
With each shipping method, the Company is not responsible for the operations (such as delays, delivery method, handling, etc.) of the transport companies (courier companies, transport companies, etc.).
7. Payment methods
- Payment by debit or credit card (Free)
- Cash on delivery with a charge of 3 euros
8. Product returns and replacements
All returns are made after a previous telephone contact with our company only.
Returns are accepted within 14 days from the date of shipment only when the packaging of the product has not been opened, is sealed in its factory condition and the product is not used.
In any case, the products you wish to return must be accompanied by the necessary legal documents and receipts.
In case the customer does not receive his order from the moment the parcel arrives at his local courier / transport office, the company does not bear any responsibility for any non-integrity of the product.
In case one of the products is broken, incomplete or wrong product, it is a necessary condition for the recipient (customer) to inform the company by contacting within 1 calendar day from the day of receipt of your order by phone / email (email). Alternatively, any refunds and / or refunds and / or second shipments will not be accepted.
The cost of return (transfer to our warehouse) is borne by the sender.
For returns where shipments were made with the transport company there is an additional charge of receipt from the respective transport company 5 € (because the delivery of transport to our facilities does not apply).
8.1 Possibility of withdrawal
Our company offers you the opportunity to return a product within 14 days * unjustified.
* However, the following rules apply:
If the customer is a natural person (consumer) who prepares the sale for personal use and not for the service of his individual activity (commercial, business, craft or free professional), then our company gives you the right to return the product within 14 calendar days, starting from the time of delivery of the product (to the customer or to the carrier indicated by the customer), returning the product with the proof of purchase in its original condition, unused, charged with return costs and any reduction in the value of goods.
In cases where an invoice has been issued, returns are not accepted.
Once the product has been inspected, the price will be refunded to the customer in the first place, in the manner in which the payment was made, unless otherwise agreed with the customer. Any bank or other expenses (shipping, cash on delivery, etc.) depending on the payment method chosen by the customer, are borne by the latter.
In particular, the costs of the services that have been completed (shipping costs, cash on delivery, delivery to the transport company, etc.) do not coincide with the right of withdrawal.
Returns are not accepted:
+ In cases where the products have been used. Use of a product is recommended, for example: installation, commissioning, registration of the product, placement of components on the product, etc.
+ In cases where the products are not in original condition / have been damaged upon return to transport.
+ In cases where the delivered products have been manufactured according to the specifications set by the customer or according to his personal requirements and personalizations or which by their nature are impossible to return by shipment. Products that are individualized with the registration of the device (registration) by the customer after their delivery to him fall under this exception, such as e.g. registration of a smartphone type etc ..
+ In cases where the delivered products are not suitable for return as soon as they are unsealed for health reasons or for hygiene reasons (eg disposable chef clothes, kitchen utensils, etc.).
+ In cases when the return cost exceeds the value of the order as long as the product has been shipped and is not defective.
Reduction of product value in case of product return
+ If the product is not defective and is returned due to the withdrawal, there is an extra charge of € 3 for processing the request.
+ The consumer should manage every product he buys in the way he would manage and examine it in a physical store, in order to ascertain its nature, characteristics and function. Managing a product that is different from the description above will not be accepted. Therefore, the consumer may be burdened with the reduction of the value of a product, if the management he has done in it exceeds the acceptable measure, e.g.
Products, which are returned without packaging or with damaged packaging, but with complete accessories and accompanying documents, will be subject to a reduction in the returned value of up to -30%.
Products, which are returned without packaging or with damaged packaging, but with complete accessories and accompanying documents and have been activated in the manner of initial installation (such as printers, machines, laptops, tablets, desktops, smartphones, cameras, televisions, accessories, such as bases, etc.), will be subject to a reduction in the return value of up to – 50%. If their packaging is complete, but they have been activated, they will be able to reduce the returned value up to – 30%.
The value reductions due to the above (if the conditions apply) are applied retroactively and are calculated each time in the total value of the product.
The right of withdrawal does not apply to sales between companies (when one company buys commercial equipment from another for the purposes of its business activities).
Consumer rights – Liability – Force Majeure
The rights of consumers (natural persons) deriving from the provisions on the sale of consumer goods and guarantees of the Civil Code (such as the right of correction or replacement -unless such an action is impossible or requires disproportionate costs- the right to reduce the price, the right withdrawal from the contract -unless it is an insignificant real defect- due to a real defect or lack of agreed capacity, for a period of two (2) years from the date of delivery), of art. 5 of Law 2251/1994 (such as the right of the consumer to request a temporary replacement of the product, in case the required repair time for the product under warranty exceeds 15 working days), as well as any other provisions on consumer protection, apply as they are.
9. Possibility to cancel the order
Orders are usually shipped in 1-4 business days. It is possible to cancel your order only before sending the product. Cancellation is possible by calling 2661031943.
10. Difference between store price and online store price
The pricing policy of our online store products may not be the same in all our distribution channels: physical store, brochure, etc.
For this reason, we recommend that you order online before visiting the physical store in order to secure the offer price.
All electrical appliances sold by our store are covered by the official warranty of the manufacturer of good operation. The product warranty in no case covers damage caused by mishandling, misuse, incorrect connection, different voltage, short circuit, fire, high or low temperature, humidity, weather (lightning, flood, sun exposure, etc.) .
In case of damage to a product that is due to a defect and is covered by the warranty, you will be charged the shipping costs to and from our headquarters or to the official dealer service.
12. Applicable Law and Jurisdiction
In the event that any of these terms would be deemed invalid or void, that invalidity will not affect the validity of the other terms.